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Publication
The impact of expressing mixed valence emotions in organizational crisis communication on consumerU+2019s negative word-of-mouth intention
Journal Contribution - Journal Article
Journal: PUBLIC RELATIONS REVIEW
ISSN: 0363-8111
Issue: 5
Volume: 44
Pages: 794 - 806
Publication year:2018
BOF-keylabel:yes
IOF-keylabel:yes
BOF-publication weight:0.1
CSS-citation score:1
Authors:International
Authors from:Higher Education
Accessibility:Closed