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Publication

The power of empathy : the dual impacts of an emotional voice in organizational crisis communication

Journal Contribution - Journal Article

Journal: JOURNAL OF APPLIED COMMUNICATION RESEARCH

ISSN: 1479-5752

Issue: 3

Volume: 48

Pages: 350 - 371

Publication year:2020

Handle: http://hdl.handle.net/1854/LU-8661398
DOI: https://doi.org/10.1080/00909882.2020.1750669
WoS Id: 000532063600001

See also: The power of empathy: the dual impacts of an emotional voice in organizational crisis communication