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Publication

'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy

Journal Contribution - Journal Article

Journal: DISCOURSE CONTEXT & MEDIA

ISSN: 2211-6958

Volume: 38

Publication year:2020

VABB Id: c:vabb:497814
DOI: https://doi.org/10.1016/j.dcm.2020.100445
Handle: http://hdl.handle.net/1854/LU-8680326
WoS Id: 000591303800002

Accessibility:Closed