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Publication

Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice

Journal Contribution - Journal Article

Journal: BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY

ISSN: 2329-4922

Issue: 3

Volume: 83

Pages: 285 - 308

VABB Id: c:vabb:497183
Handle: http://hdl.handle.net/1854/LU-8648927
DOI: https://doi.org/10.1177/2329490620904952

Accessibility:Closed