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Researcher
Sofie Decock
- Disciplines:Discourse analysis, Pragmatics, Dutch language, English language, German language
Affiliations
- Department of Translation, Interpreting and Communication (Department)
Member
From1 Oct 2013 → Today - Department of Literary Studies (Department)
Member
From1 Jan 2011 → 30 Sep 2013 - Department of German (Department)
Member
From1 May 2006 → 30 Sep 2009
Projects
1 - 3 of 3 results
- EM-POLITE: How to get the most out of your e-mail? An
experimental study exploring the impact of im/politeness, social
status and gender on our responses to e-mail communication.From1 Oct 2019 → TodayFunding: BOF - postdoctoral mandates
- Normativity or creativity? The use and perception of substandard language features in online consumer and corporate comments on social mediaFrom1 Oct 2018 → TodayFunding: BOF - Doctoral projects
- The effect of linguistic wrapping on customer outcomes. A closer look at interpersonal strategies in German and UK B2C complaint management.From1 Jan 2017 → TodayFunding: BOF - Doctoral projects
Publications
1 - 10 of 39 results
- 'Bitte entschuldigen Sie das späte Antwort' : in hoeverre worden conventionele uitdrukkingen met fouten in zakelijke e-mails als U+2018fit for purposeU+2019 beschouwd?(2022)
Authors: Griet Boone, Sofie Decock, Nicolas Ruytenbeek
Number of pages: 1 - Reactions to Brexit in images : a multimodal content analysis of shared visual content on Flickr(2021)
Authors: Catherine Bouko, July De Wilde, Sofie Decock, Orphée De Clercq, Valentina Manchia, David Garcia
Pages: 4 - 33 - Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions(2021)
Authors: Ilse Depraetere, Sofie Decock, Nicolas Ruytenbeek
Pages: 215 - 233 - Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice(2020)
Authors: Sofie Decock, Bernard De Clerck, Rebecca Van Herck
Pages: 285 - 308 - 'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy(2020)
Authors: Rebecca Van Herck, Sofie Decock, Bernard De Clerck
Number of pages: 1 - What makes a complaint im/polite? An experimental study of the influence of verbal modification on affective responses to online complaints(2019)
Authors: Nicolas Ruytenbeek, Sofie Decock, Ilse Depraetere
Pages: 64 - 65 - Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications(2019)
Authors: Bernard De Clerck, Sofie Decock, Jasper Vandenberghe, Mathias Seghers, Gaetanelle Gilquin, Lieven Vandelanotte
Pages: 103 - 136 - Method triangulation in discourse-pragmatic research on complaints(2019)
Authors: Nicolas Ruytenbeek, Sofie Decock, Ilse Depraetere
Number of pages: 1 - Analyzing linguistic in/directness and perceived face-threat in complaint interactions : the development of an annotation guide(2019)
Authors: Nicolas Ruytenbeek, Sofie Decock, Ilse Depraetere
Pages: 33 - 34 - (In)directness and complaints : a reassessment(2018)
Authors: Sofie Decock, Ilse Depraetere
Pages: 33 - 46