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Researcher
Yves Van Vaerenbergh
- Disciplines:Marketing not elsewhere classified, Commercial services, Service design
Affiliations
- Department of Marketing (main work address Brussels) (Research unit)
Member
From1 Jul 2016 → 31 Dec 2023 - Department of Work and Organisation Studies (main work address Brussels) (Research unit)
Member
From1 Oct 2013 → 30 Apr 2016
Projects
1 - 8 of 8
- Reimagining relational benefits in servicesFrom1 Dec 2023 → TodayFunding: National Bank of Belgium
- Employer Branding in Family BusinessFrom25 Oct 2023 → TodayFunding: Own budget, for example: patrimony, inscription fees, gifts
- Sabbatical Yves Van Vaerenbergh: Customer Experience Management: Extension from a customer perspective toward candidate, employee, and organizational perspectivesFrom3 Oct 2022 → 30 Jun 2023Funding: BOF - mobility
- Customer Experience Management from an organizational perspectiveFrom1 Jan 2022 → TodayFunding: Own budget, for example: patrimony, inscription fees, gifts
- Customer experienceFrom8 Sep 2021 → TodayFunding: Own budget, for example: patrimony, inscription fees, gifts
- Advancing Knowledge on Customer Experience and Customer Experience Management: Operationalizations, Consequences, and ContingenciesFrom1 Jan 2021 → TodayFunding: FWO research project (including WEAVE projects)
- breaking the boxes in service recovery management: a multilevel approachFrom1 Jan 2017 → 31 Dec 2020Funding: FWO research project (including WEAVE projects)
- What if you could pay what you want for this research project? Understanding the key succes factors of participative pricing strategies.From1 Oct 2014 → 31 Dec 2020Funding: FWO Strategic Basic Research Grant
Publications
1 - 10 of 40
- Scoren met de klantbeleving in Nederland en België: the devil is in the details(2023)
Authors: Yves Van Vaerenbergh
Pages: 44 - 51 - Service Failure and Complaints Management: An Overview(2022)
Authors: Yves Van Vaerenbergh
Pages: 823 - 846 - Beyond Intrinsic and Extrinsic Motivation: A Meta-Analysis on Self-Determination Theory’s Multidimensional Conceptualization of Work Motivation(2021)
Authors: Anja Van den Broeck, Yves Van Vaerenbergh
Pages: 240 - 273 - Time to step up: a multi-perspective approach on understanding and managing tensions at the organizational frontline.(2021)
Authors: Dorottya Varga, Yves Van Vaerenbergh
- There is no such thing as a free lunch: A service perspective on Pay What You Want pricing.(2020)
Authors: Annelies Costers, Yves Van Vaerenbergh, Anja Van den Broeck
- Customers’ contamination concerns: An integrative framework and future prospects for service management(2020)
Authors: Yves Van Vaerenbergh
Pages: 161 - 175 - Customer Experience Management in the Age of Big Data Analytics: A Strategic Framework(2020)
Authors: Yves Van Vaerenbergh
Pages: 356 - 365 - Service delivery system design for risk management in sharing-based product service systems: A customer-oriented approach(2020)
Authors: Yves Van Vaerenbergh
Pages: 459 - 479 - Understanding and Managing Customer Relational Benefits in Services: A Meta-Analysis(2020)
Authors: Yves Van Vaerenbergh
Pages: 1 - 19 - Why customers and peer service providers do not participate in collaborative consumption(2020)
Authors: Thijs Zwienenberg, Yves Van Vaerenbergh, Tine Faseur
Pages: 397 - 419