The long road to Municipality 2.0: mobile city apps as catalyst for change? Vrije Universiteit Brussel
In recent decades, the public sector has been looking for ways to accommodate increasingly critical citizens by striving towards a less bureaucratic and more efficient organization, as well as more direct forms of communication. Government institutions try to respond more quickly to citizens’ concerns and want to ensure that citizens can contact them more easily and find relevant and accurate information promptly. To achieve this, they often ...