Effective information exchange and care orientation in Covid-19-related contact tracing phone calls. An applied sociolinguistic and conversation analytic enquiry into optimizing interactional dynamics and pragmatic awareness. Ghent University
Responding to a number of urgent problems noted in the area of Covid-19 contact tracing (reluctance to give information, lack of care orientation, script-dominated talk), this project analyses and seeks to optimize the interactional functioning of the contact tracing phone call services coordinated by the Flemish Agency for Health & Care. It combines 4 objectives: (i) diagnosis of interactional practice in 3 cycles of data collection and ...