Projects
Advancing Knowledge on Customer Experience and Customer Experience Management: Operationalizations, Consequences, and Contingencies KU Leuven
Customer experience management has emerged as a sustainable source of competitive advantage. Hence, researchers devoted significant attention to understanding the customer experience and customer experience management. A close inspection of prior literature reveals (1) significant differences in the outcomes linked to customer experience, (2) different ways of measuring the customer experience at the customer level, (3) a lack of research ...
A neuroscience approach to prison experience: On the influence of prison on the sense of agency and empathy for pain among (ex-)inmates and prison guards. Ghent University
At the end of the prison sentence, former inmates are expected to reintegrate the social system. However, past research and criminological data highlight that prison sentences are not an effective mean for preventing recidivism. This project aims to investigate, with a social neuroscience approach, the potential influence of the coercive and restrictive nature of prison on two neurocognitive processes related to decision-making: The sense of ...
Researching the new urban experience: a Transnational Multi- Method Study of the Intersections between Direct and Mediated Visual Enactments in Cosmopolitan Contexts. University of Antwerp
A Soldier’s Experience for Society’s Peace: Combat Veterans and Post-Conflict Resolution in Southeast Europe KU Leuven
At its core, this research pursues two questions. First, how do former combatants embrace the identity of “veteran”, maintain veteran-oriented organizations, and connect internationally after the battlefields have gone silent? Second, how might mapping and understanding cross-border veteran relationships influence current or new approaches to peace and stability between former battlefield foes? Answering these questions brings into ...
Design-oriented ways to inform architects about people's spatial experience KU Leuven
Understanding future users is acknowledged to be essential in design, yet also challenging. Due to the increasing complexity of architectural design processes, architects often have no direct access to the perspectives of those they are designing for. User experience is largely considered a matter of intuition. Its implicit position in design challenges exploiting architects’ expertise. It makes user experience hard to discuss and argue for ...
Racial(ized) Queer Activism: Practices and Experiences of Intersectional Mobilizations in Belgium. University of Antwerp
Sowing the seeds of adaptation: a pan-European study on agricultural resilience, assessing experiences and perceptions of climate change among actors across different sectors Ghent University
Climate change (CC) is posing a challenge for agriculture worldwide, but producers’ and consumers’ perspectives are often overlooked in scientific research. This study addresses this gap by assessing perceptions and experiences of CC impacts and adaptation strategies among different actors along the value chain and across different regions and sectors of the European agrifood sector. To this end, this research involves interviews with ...
VR for Social Change? The efficacy and acceptance of VR experiences for prosocial purposes. University of Antwerp
The role of the built environment in (un)supportive working conditions: Learning from experiences on the autism spectrum KU Leuven
Finding and keeping a job is difficult for adults on the autism spectrum. Rather than a lack of skills, these difficulties are indicated as employee-workplace misalignment due to factors such as daily work routines and interpersonal communication. Yet, how the built work environment supports or hinders autistic employees is rarely considered.
This project investigates the role of the built work environment in how autistic people ...