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Onderzoeker
Yves Van Vaerenbergh
- Disciplines:Bedrijfsadministratie en boekhouding, Management
Affiliaties
- Vakgroep Innovatie, Ondernemerschap en Dienstenmanagement (Departement)
Lid
Vanaf20 aug 2008 → 30 sep 2018 - Vakgroep Marketing (Departement)
Lid
Vanaf1 dec 2007 → 30 sep 2016
Publicaties
1 - 10 van 34
- Consumers' Willingness to communicate in a second language : communicating in service settings(2014)
Auteurs: Jonas Bruneel, Yves Van Vaerenbergh, Christian Grönroos
Pagina's: 950 - 966 - Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?(2014)
Auteurs: Yves Van Vaerenbergh, Arne De Keyser, Ranaweera Chatura, Sigala Marianna
Pagina's: 45 - 62 - A meta-analysis of relationships linking service failure attributions to customer outcomes(2014)
Auteurs: Yves Van Vaerenbergh, Chiara Orsingher
Pagina's: 381 - 398 - Examining the relationship between language divergence and word-of-mouth intentions(2014)
Auteurs: Yves Van Vaerenbergh, Jonas Holmqvist
Pagina's: 1601 - 1608 - Response styles in survey research: a literature review of antecedents, consequences, and remedies(2013)
Auteurs: Yves Van Vaerenbergh, Troy Thomas
Pagina's: 195 - 217 - Speak my language if you want my money : service language's influence on consumer tipping behavior(2013)
Auteurs: Yves Van Vaerenbergh, Jonas Holmqvist
Pagina's: 1276 - 1292 - The language backfire effect: should service providers always serve customers in their strongest language?(2013)
Auteurs: Jonas Holmqvist, Yves Van Vaerenbergh, Micael Dahlèn
Aantal pagina's: 1 - The language backfire effect: do customers always prefer to be served in their strongest language?(2013)
Auteurs: Jonas Holmqvist, Yves Van Vaerenbergh, Micael Dahlèn
Aantal pagina's: 1 - Service recovery's impact on customers next-in-line(2013)
Auteurs: Yves Van Vaerenbergh
Pagina's: 495 - 512 - Perceived importance of native language use in service encounters(2013)
Auteurs: Holmqvist Jonas, Yves Van Vaerenbergh
Pagina's: 1659 - 1671