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Publicatie

What makes a complaint im/polite? An experimental study of the influence of verbal modification on affective responses to online complaints

Boekbijdrage - Boekabstract Conferentiebijdrage

Boek: Within and beyond mainstream approaches to im(politeness) : 12th International Conference on Im/politeness (Sympol12) : book of abstracts
Pagina's: 64 - 65
Jaar van publicatie:2019