Publicaties

INTRODUCTION: Barrett's oesophagus (BO) is common and is a precursor to oesophageal adenocarcinoma with a 0.33% per annum risk of progression. Surveillance and follow-up services for BO have been shown to be lacking, with studies showing inadequate adherence to guidelines and patients reporting a need for greater disease-specific knowledge. This review explores the emerging role of dedicated services for patients with BO. METHODS: A literature ...

OBJECTIVES: To compare projected and observed hospital inpatient use in Belgium and to draw lessons from that comparison. METHODS: In 2005, projections for hospital service use were generated up to 2015, based on demographic change, substitution from inpatient to day care, and, the evolution of the average length of stay (LOS). The accuracy of the forecasts was assessed by comparing projected and observed population size, admissions and ...

This research proposes for the first time an operation-based client perspective of service quality to enable effective service management in professional business services, in particular within occupational safety, health and environment service firms. In so doing, this study responds to increasing calls from academics (e.g., professional service operations management scholars) and practitioners to move beyond the traditional service quality ...

Purpose This paper reviews the literature on public service failure and develops a research agenda for studying public service failure alongside private service failure. The general services management literature has devoted relatively little attention to public services, whereas developments in the private service management literature have not reached public management. Design/methodology/approach This is a conceptual paper, drawing on the ...

The ubiquity of wireless ad hoc networks and the benefits of loosely coupled services have fostered a growing interest in service oriented architectures for mobile and pervasive computing. Many architectures have been proposed that implement context-sensitive service discovery, selection and composition, or that use a component-based software engineering methodology to facilitate runtime adaptation to changing circumstances. This paper explores ...

The emergence of widespread cloudification and virtualisation promises increased flexibility, scalability, and programmability for the deployment of services by Vertical Service Providers (VSPs). This cloudification also improves service and network management, reducing the Capital and Operational Expenses (CAPEX, OPEX). A truly cloud-native approach is essential, since 5G will provide a diverse range of services - many requiring stringent ...