Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies Universiteit Gent
The personnel planning process in any organization aims to ensure that the organization can offer a desired service level to their customers at a minimal personnel cost and maximal personnel satisfaction. This process consists of three hierarchical phases characterized by differing levels of decision freedom and uncertainty about the future personnel demand and availability. In this respect, the personnel planner faces a large and medium level ...