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Publication

The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation

Journal Contribution - Journal Article

Journal: Public Relations Review

ISSN: 0363-8111

Issue: 5

Volume: 45

Publication year:2019

WoS Id: 000503913300009
DOI: https://doi.org/10.1016/j.pubrev.2019.101851
Institutional Repository URL: https://lirias.kuleuven.be/2899604
VABB Id: c:vabb:479453

BOF-keylabel:yes

IOF-keylabel:yes

BOF-publication weight:1

CSS-citation score:1

Authors from:Higher Education

Accessibility:Open

See also: The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation