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Researcher
Rebecca Van Herck
- Keywords:Linguistics
- Disciplines:Sociolinguistics, Communication management, Corpus linguistics, Discourse studies, Interpersonal communication
Affiliations
- Department of Translation, Interpreting and Communication (Department)
Member
From27 Feb 2017 → 30 Sep 2021
Publications
1 - 8 of 8
- The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization(2023)
Authors: Rebecca Van Herck, Sofie Decock, Bernard De Clerck, Liselot Hudders
Pages: 1220 - 1266 - Dear Customer, you've got mail : a closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints(2021)
Authors: Rebecca Van Herck
- 'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy(2020)
Authors: Rebecca Van Herck, Sofie Decock, Bernard De Clerck
- Language policy evaluation in business settings(2019)
Authors: Dieter Vermandere, Lieve Vangehuchten, Rebecca Van Herck, Michael Kelly
Pages: 25 - 46 - When the language bonus becomes an onus : a Belgian case study(2016)
Authors: Rebecca Van Herck, Dieter Vermandere, Michael Kelly
Pages: 191 - 207 - Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns
Authors: Rebecca Van Herck, Sofie Decock
Pages: 203 - 243 - A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
Authors: Rebecca Van Herck, Sofie Decock, Bridgit Corinne Fastrich
Pages: 30 - 48 - Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice
Authors: Sofie Decock, Bernard De Clerck, Rebecca Van Herck
Pages: 285 - 308