< Back to previous page
Researcher
Sofie Decock
- Keywords:travel literature, klachten, gender-inclusive language, webcare
- Disciplines:Discourse studies, Pragmatics, Dutch language, English language, German language, Psycholinguistics and neurolinguistics, Sociolinguistics, French language
Affiliations
- Department of Translation, Interpreting and Communication (Department)
Member
From1 Oct 2013 → Today - Department of Literary Studies (Department)
Member
From1 Jan 2011 → 30 Sep 2013 - Department of German (Department)
Member
From1 Oct 2005 → 30 Sep 2009
Projects
1 - 4 of 4
- Do small words make a difference? Investigating the effects of gender-neutral pronouns on mental gender representations and perceptions of text quality in Dutch, French and NorwegianFrom1 Jan 2023 → TodayFunding: FWO research project (including WEAVE projects)
- EM-POLITE: How to get the most out of your e-mail? An experimental study exploring the impact of im/politeness, social status and gender on our responses to e-mail communication.From1 Oct 2019 → 30 Sep 2022Funding: BOF - postdoctoral mandates
- Normativity or creativity? The use and perception of substandard language features in online consumer and corporate comments on social mediaFrom1 Oct 2018 → 30 Sep 2022Funding: BOF - Doctoral projects
- The effect of linguistic wrapping on customer outcomes. A closer look at interpersonal strategies in German and UK B2C complaint management.From1 Jan 2017 → 31 Oct 2021Funding: BOF - Doctoral projects
Publications
31 - 40 of 55
- Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns
Authors: Rebecca Van Herck, Sofie Decock
Pages: 203 - 243 - Good data in business and professional discourse research and teaching : further explorations
Authors: Geert Jacobs, Sofie Decock
- Leveraging student-led interviews in the multilingual workplaceSeries: Communicating in Professions and Organizations
Authors: Geert Jacobs, Astrid Vandendaele, Sofie Decock
Pages: 141 - 165 - Papierfähnchen auf einer imaginären Weltkarte: mythische Topo- und Tempografien in den Asien- und Afrikaschriften Annemarie Schwarzenbachs
Authors: Sofie Decock
- Edition und Rezeption: der 'neue Blick' auf Annemarie Schwarzenbachs WerkSeries: Inter-Lit
Authors: Sofie Decock, Uta Schaffers, Brigitte E Jirku, Marion Schulz
Pages: 149 - 164 - 'als ob ich dort noch etwas zu suchen hätte' : Europa- und Orientdiskurse in Annemarie Schwarzenbachs Erzählung U+2026 Sehr viel Geduld
Authors: Sofie Decock, Uta Schaffers
Pages: 406 - 424 - Face-threatening e-mail complaint negotiation in a multilingual business environment : a discursive analysis of refusal and disagreement strategiesSeries: Pragmatics & Beyond New Series
Authors: Sofie Decock, Anneleen Spiessens, Ivan Kecskes, Stavros Assimakopoulos
Pages: 129 - 156 - Testing the various guises of conversational human voice : the impact of formality and personalization on customer outcomes in online complaint management
Authors: Sofie Decock, Bernard De Clerck, Chloé Lybaert, Koen Plevoets
Pages: 1 - 24 - A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
Authors: Rebecca Van Herck, Sofie Decock, Bridgit Corinne Fastrich
Pages: 30 - 48 - Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
Authors: Nicolas Ruytenbeek, Sofie Decock, Ilse Depraetere
Pages: 59 - 86