Publicaties
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To serve and protect: a typology of service robots and their role in physically safe services Universiteit Hasselt
Purpose Although consumers feel that the move toward service robots in the frontline so far was driven by firms' strive to replace human service agents and realize cost savings accordingly, the COVID-19 pandemic has led customers to appreciate frontline robots' ability to provide services in ways that keep them safe and protected from the virus. Still, research on this topic is scant. This article offers guidance by providing a theoretical ...
Understanding and supporting the value of gamification for the user: A service theory perspective Universiteit Hasselt
Gamification has gained momentum in business practice. Experts predict that the gamification market will increase by 500% to approximately USD 11.10 Billion by 2020. However, experts also expect that approximately 80% of gamification applications will fail. Rigorous and practically relevant academic research is thus necessary to enhance our understanding of what gamification is and how it works. Building on a systematic literature review and ...
Public service media in Europe: Law, theory and practice Vrije Universiteit Brussel
Contributing to a rethink of Public Service Media, this book combines theor-
etical insights and legal frameworks with practice, examining theory and policy
development in a bottom-up manner.
It explores the practices of Public Service Media across Europe, assessing
the rules that govern Public Service Media at both the EU and the National
Member State level, identifying common trends, initiated by both the
...
etical insights and legal frameworks with practice, examining theory and policy
development in a bottom-up manner.
It explores the practices of Public Service Media across Europe, assessing
the rules that govern Public Service Media at both the EU and the National
Member State level, identifying common trends, initiated by both the
...
Using qualitative comparative analysis and theory of change to unravel the effects of a mental health intervention on service utilisation in Nepal Instituut voor Tropische Geneeskunde
Background: The integration of mental health services into primary care is essential to improve the coverage of mental health services in low resource settings, but the evaluation of this remains challenging. We used a programme's Theory of Change (ToC) as a conceptual framework to determine what combination(s) of conditions at facility and community level influenced the mental health service utilisation as a result of a district mental ...
Toward a public administration theory of public service motivation KU Leuven
Het onderzoek gaat op zoek naar de oorsprong engevolgen van wat in de bestuurskundige literatuur public service motivationwordt genoemd. Dit concept verwijst naar de motivatie van personen om zich inte zetten voor het algemeen belang en op die manier in te gaan tegen huneigenbelang. Dit type van motivatie functioneert er als arbeidsmotivatie naastander, meer klassieke motivatoren, zoals loon en werkzekerheid, en oefent eenpositieve invloed uit ...
A moral theory of public service motivation Universiteit Antwerpen
Morality constructs the relationship between the self and others, providing a sense of appropriateness that facilitates and coordinates social behaviors. We start from Moral Foundation Theory (MFT), and argue that multiple moral domains can shape the meaning of public service and engender Public Service Motivation (PSM). From the lens of cognitive science, we develop a causal map for PSM by understanding the social cognition process underlying ...
Mandelafying the public service in South Africa: Towards a new theory Universiteit Antwerpen
A surfeit of service delivery disapprovals in South Africa is a clear reflection of the failure of the Public Service of South from the local, provincial, and national government to effectively and efficiently deliver service to its citizenry. The rise in a dissatisfied citizenry stems from a precise social realization, which envisions the failure of the state to deliver services to the public in an impartial, responsible, translucent, and ...